Here's what it costs
A flat monthly fee keeps what you've already got running. We monitor your system, fix what breaks, and handle the small changes that come up. The tiers differ on how fast we respond and how many changes are included.
| Covered $395/MO Let's talk | Most clients pick this Maintained $895/MO Let's talk | Managed $1,795/MO Let's talk | |
|---|---|---|---|
| Response time | 2 business days | 1 business day | Same day |
| Error monitoring | |||
| Bug fixes | |||
| Monthly health report | |||
| Included changes | 3 a month | 10 a month | Fair use |
| Client portal | |||
| Review call | Monthly | Monthly, plus quarterly planning | |
| Integration watch |
- Response time 2 business days
- Error monitoring
- Bug fixes
- Monthly health report
- Included changes 3 a month
- Client portal
- Review call
- Integration watch
- Response time 1 business day
- Error monitoring
- Bug fixes
- Monthly health report
- Included changes 10 a month
- Client portal
- Review call Monthly
- Integration watch
- Response time Same day
- Error monitoring
- Bug fixes
- Monthly health report
- Included changes Fair use
- Client portal
- Review call Monthly, plus quarterly planning
- Integration watch
Prices in USD, billed monthly. Included changes don't roll over.
What counts as a change
If it changes something that already exists, it's a change. If it creates something new, it's a project.
Counts as a change
- Adding, renaming or reordering a field
- Adding or updating category options
- Rewording an email or document template
- Adjusting a view, filter or report
- Fixing a flow that's stopped working
- Adding or removing a user
- Updating a calculation on an existing field
That's a project
- A new app, portal page or flow from scratch
- A new integration, or reconnecting a system we haven't seen
- Anything that changes how data is structured across apps
- Anything that needs a call to explain what's wanted
- Data imports and migrations
Projects get a fixed quote, usually from a single conversation.
- We count requests, not tasks. One email with three related tweaks is one request.
- Each one is turned around within 48 hours.
- They don't roll over.
Questions, answered
01 What counts as an included change?
Anything that edits something that already exists: a field, a template, a view, a flow that's stopped. Anything new is a project and gets its own quote. The full list is above.
02 Do unused changes roll over?
No. The fee pays for us being on hand every month, not for a stockpile. We'd rather say that here than have it come as a surprise.
03 What if I need more changes than my plan includes?
You can move up a tier, or we quote the extra work as a fixed price. Either way we'll tell you when you're close to the count, so it's never a surprise.
04 What does error monitoring actually cover?
The automations we built or look after: GlobiFlow, ProcFu, Tape and the integrations between them. When one of them fails we get the alert, usually before you do.
05 Does a new build have to come with a support plan?
No, but we'd strongly recommend one. Every build quote includes a support plan for after handover, priced separately, and you can leave it off. Once a system is live, someone needs to be watching it, fixing what breaks and making the small changes. Without a plan, that work is quoted as it comes up.